Privacy Policy
Altnativ Pty Ltd (ABN: 52 681 839 029), Victoria, Australia
Last updated: April 22, 2026
Who We Are
Altnativ Pty Ltd ("we", "us", "our") provides enterprise-grade conversational AI products including voice agents, speech analytics, and AI-powered customer support tools under the names Altnativ Talk/xpress, Talk/alpha, Analyze, and Decide.
Contact: privacy@altnativ.co
What Data We Collect
Data You Provide
- Account data: Name, email, company name, phone number, password (stored as a hash)
- Business data: Business name, address, industry, phone numbers connected to our service
- Payment data: Handled entirely by Stripe, Inc. We never see, store, or process your card number.
- Configuration data: Agent settings, call scripts, voice preferences, FAQ content you upload
Data Generated by Our Service
- Call metadata: Caller number, call duration, direction, timestamp, cost
- Call recordings & transcripts: Audio recordings and text transcripts
- Analytics: Sentiment scores, call outcomes, usage metrics
- System logs: IP addresses, browser type, access timestamps
How We Use Your Data
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Provide our service | Contract performance | Account, business, call data |
| Process payments | Contract performance | Stripe customer ID |
| Improve products | Legitimate interest | De-identified analytics |
| Communicate | Legitimate interest | Email, name |
| Legal compliance | Legal obligation | All relevant data |
Data Sharing
We do not sell your data. We share data only with:
| Provider | Purpose | Location |
|---|---|---|
| Google Cloud | Hosting, voice AI | US/EU |
| Stripe | Payment processing | US |
| Cloudflare | CDN, security | Global |
| Twilio | Phone call routing | US/EU |
Data Retention
| Data Type | Period |
|---|---|
| Account data | Subscription + 30 days |
| Call recordings | Subscription duration (deletable on request) |
| Call metadata | 24 months, then de-identified |
| Payment records | 7 years (Corporations Act 2001, s 286) |
| System logs | 90 days |
Your Rights
- Access your data — request a full copy
- Correct inaccurate data
- Delete your data — "right to be forgotten"
- Export your data in a machine-readable format
- Object to processing based on legitimate interest
- Withdraw consent at any time
Self-service: Delete from your dashboard anytime. Email: privacy@altnativ.co (30 day response)
Australian Privacy Act
As an Australian entity, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs):
- APP 1: Open and transparent management
- APP 6: No direct marketing without consent; opt out anytime
- APP 8: Overseas disclosures only with equivalent protections
- APP 12: Right to access personal information
- APP 13: Right to correct inaccurate information
Complaints: Office of the Australian Information Commissioner (OAIC) — oaic.gov.au or 1300 363 992
Australian Consumer Law
Nothing in this policy excludes rights available under the Australian Consumer Law, including guarantees that cannot be excluded.
Data Security
- AES-256 encryption at rest
- TLS 1.2+ encryption in transit
- bcrypt password hashing
- Role-based access control
- Audit logging on all production systems
- 72-hour breach notification
Contact
Email: privacy@altnativ.co
Entity: Altnativ Pty Ltd, Victoria, Australia
DPO: Contact via privacy@altnativ.co